Booking Policies

Reservation Guarantee

Reservations are guaranteed upon a valid credit card being provided.

Cancellations

Guests who cancel less than 24 hours prior to their arrival will be subject to a one night charge  plus HST/

Paying for Your Stay

All rates are quoted and payable in Canadian dollars. We accept cash, Visa, Master Card, American Express, Discover and debit cards. By providing your card you authorize Grand Tappattoo Resort to charge your card for any additional fees incurred above that of the accommodation package.

Gratuities

If you would like to leave a gratuity for any of our staff, we encourage you to interact with them directly.  Our staff would welcome the opportunity to thank you in person.

Rate & Policy Changes

Rates and policies are subject to change without notice and are not guaranteed until your reservation has been confirmed in writing.  Grand Tappattoo Resort reserves the right to refuse or cancel any reservation without notice or cause, and if done so, will refund any deposits in full.

Visiting Friends of Guests

We do not allow any day visitors except for friends of guests that are staying at the resort.  Friends may visit for the day but are not allowed to stay overnight in the guests’ room. Please check with the Front Desk for our day charge.

Housekeeping Items

Except for the coffee maker, microwave and refrigerator units that the resort provides, preparation of food in guest rooms, except cottages, by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, open flames, barbecue grills, burners, heating appliances, or any other item intended for cooking. Cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on resort property.

Facilities & Recreation

No food or beverage of any kind is to be consumed in the pool area.

Pool Hours of Operation are 8AM to 10PM. The nightly noise curfew is 11:00PM.

Campfires may only take place with the permission of the resort, based on the current fire regulations.

All non motorized recreation must be returned to the resort by dusk and may not be taken out again until dawn. Usage of recreational facilities and equipment outside the prescribed hours is strictly prohibited.

Restaurant

Dining at the restaurant will require a reservation for breakfast, lunch, and dinner. We recommend you make reservations as soon as possible before arrival or on check in. Reservations will only be held for 10 minutes after their scheduled seating time All guests must be dressed in appropriate attire when in public areas of the resort. Take out and room service may be available from the restaurant depending on availability and timing. We cannot guarantee wait times.

Check In/ Check Out:

Check in time is at 4:00PM. Check out time is at 10:00AM.

Smoking Policy

Please note that smoking/vaping of any substance in any of the hotel rooms, suites, cottages or indoor spaces is strictly prohibited. Should smoke be detected in a guest room, upon inspection by housekeeping, the occupant will be charged an additional $250.00. Smoking is also strictly prohibited on outdoor restaurant patios and near public entrances to all resort buildings. The smoking of recreational marijuana is strictly prohibited on resort property.

Alcohol Policy

Consumption of personal alcohol is prohibited in all public areas of the resort. Alcohol purchased from the resort may be consumed throughout the property, except for the pool, saunas, fitness centre and recreational facilities.

Incidental Fees

Any resort property including key cards, towels, bedding or all furnishings which are not returned to front desk or remaining in the room upon check out will be charged to the guest’s credit card at the appropriate rate.

Pets Policy

Grand Tappattoo Resort does not allow pets of any kind on resort grounds, hotel rooms or cottages.

Service Animals

Grand Tappattoo Resort must be notified of service animals before your scheduled arrival date. Guests with service animals must stay in our suites and are responsible for any price differences should they have to be relocated to a suite.

General Policy & Liability

Grand Tappattoo Resort has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in the hotel and resort facilities or may remove a person who: while on the premises of the resort acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy resort property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. Grand Tappattoo Resort may limit the number of persons who may occupy a particular guest room on the resort and will only allow registered guests to use the facilities. A person who negligently or intentionally causes damage to the resort or any furniture or furnishings within the resort, shall be liable for damages sustained by the resort staff, including the resort's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

Grand Tappattoo is not responsible for articles lost or stolen and any accidents or injuries that occur on or with the property of Grand Tappattoo Resort including but not limited to the use to canoes, kayaks, paddle boards and any recreational facilities or equipment owned or operated by Grand Tappattoo Resort.

I agree that my liability for charges incurred from my booking is not waived and agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part, or the full amount of any charges incurred by all persons occupying the above accommodation.